Terms of service

 

These Terms govern use of shopwavy.shop and purchases made through the store. “We,” “us,” and “our” refer to the business operating the storefront. Review these Terms together with our Return and Refund Policy, Shipping and Delivery Policy, Privacy Policy, and Legal Notice before ordering. Nothing in these documents excludes rights that applicable law makes non-waivable.

1. Eligibility and Permitted Use

You must have legal capacity to enter into the transaction or act with appropriate authority and supervision. Use the website for lawful purposes and provide accurate information when ordering or contacting us. You must not impersonate another person, use an unauthorized payment method, transmit malicious code, interfere with security, or attempt to access another customer's information.

If an account feature is available and you create an account, protect your credentials and notify us of suspected misuse. You are not automatically responsible for activity resulting from our failure to meet a legal security obligation.

2. Product Information and Availability

Product descriptions, options, prices, and availability are displayed on the website. We take reasonable care to keep them accurate. Screen differences may affect color appearance, but this does not excuse delivering goods that materially differ from their description.

We may update the selection or correct errors prospectively. If a material error affects an order you placed, we will explain it and seek your agreement to any change or cancel and refund the affected order. We will not impose a higher price or substitute a materially different product without your consent.

3. Orders and Acceptance

Submitting an order is an offer to purchase the selected goods. An automated acknowledgment confirms receipt; acceptance occurs when we issue a dispatch confirmation, unless we expressly confirm acceptance earlier. If we take payment before acceptance and cannot accept the order, we will promptly refund it.

We may decline an order for a legitimate reason, such as unavailability, an unsupported delivery destination, an unresolved payment issue, suspected fraud, or a legal restriction. Decisions will be made consistently with applicable law. We will notify you using the contact information associated with the order.

4. Prices, Taxes, and Payment

The currency and total payable are shown at checkout. Applicable sales tax is calculated as required. Standard shipping is free for all accepted orders, with no minimum purchase. Optional charges will be disclosed before purchase and require your selection or agreement.

You authorize collection of the disclosed amount using your selected payment method. Payment providers may apply their own terms, currency conversion, or bank charges, which are outside our control. We do not use a later policy update to change the agreed price of an accepted order.

5. Delivery, Cancellation, and Returns

Accepted orders receive free standard shipping unless a different charge is clearly disclosed and agreed before purchase. Normal processing is 0–1 business days, standard transit is estimated at 3–7 business days, and the total estimate is approximately 3–8 business days. Unless another period is agreed, Italian and applicable EU law ordinarily requires delivery without undue delay and within 30 days.

Consumers may have a 14-day statutory cancellation right for distance contracts and then normally a further 14 days to return the goods. We additionally offer a 30-day voluntary return-request period for eligible goods. Faulty or misdescribed goods are governed by the Italian Consumer Code conformity rules and are not limited by voluntary change-of-mind conditions. The Return and Refund Policy and Shipping and Delivery Policy provide the detailed procedures.

6. Intellectual Property and Customer Content

Website text, designs, images, and other content belong to their respective owners or licensors. You may use the website to shop and keep reasonable personal records of your transactions. Commercial copying, redistribution, or misuse of protected content requires permission unless otherwise allowed by law.

If you voluntarily submit a review or product feedback for publication, you retain ownership and grant us a nonexclusive permission to display and reproduce it for that purpose. Do not include unlawful content, third-party confidential information, or material you have no right to submit. Nothing here restricts honest consumer reviews or imposes a penalty for lawful criticism.

7. Third-Party Services and Website Availability

Checkout, hosting, payment, and linked services may be supplied by third parties. Separate provider terms may apply to your use of their services. We remain responsible for our own obligations to you as the seller.

Website availability may be interrupted by maintenance, technical faults, or events outside reasonable control. We will make reasonable efforts to address problems affecting orders. Such events do not excuse a refund, notice, or other remedy required by law.

8. Statutory Standards, Warranties, and Liability

Goods supplied to consumers must conform to the contract under the Italian Consumer Code, including as to description, type, quantity, quality, functionality, compatibility, and any purpose accepted by the seller. Nothing in these Terms excludes remedies that cannot lawfully be limited, including repair or replacement, proportionate price reduction, or termination and refund where the statutory conditions are met.

We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title obligations, defective products where liability cannot be excluded, or any matter that law does not permit us to limit. For losses that may lawfully be limited, responsibility is assessed under applicable law and the facts, including whether loss was a foreseeable result of breach. These Terms do not impose an artificial claim deadline.

9. Governing Law and Consumer Jurisdiction

This draft is described at country level as operating in Italy. The final governing-law clause should use Italian law if consistent with the operator's verified establishment, while preserving every mandatory protection and competent court available to consumers under Italian and EU private international law.

Whatever law is specified, a consumer is not deprived of mandatory protections or access to courts available under the law of the consumer’s habitual residence or another rule that cannot lawfully be excluded. Nothing in these Terms requires a consumer to litigate only in a place where that restriction would be unenforceable.

10. Meaning of Key Transaction Terms

An “order” is the purchase request submitted through the storefront. An “order acknowledgment” records receipt of that request. “Dispatch” means transfer of the goods to the carrier, not merely production of a shipping label. “Business days” are Monday through Friday, excluding public holidays applicable in the trader’s verified Italian place of establishment; a period stated in calendar days includes weekends and holidays.

11. Information Presented Before Purchase

Before a consumer is bound, the storefront must clearly provide the main characteristics of the goods, trader identity and contact details, total price including taxes, delivery charges, payment and delivery arrangements, complaint handling, withdrawal information, return costs, contract duration where relevant, and other information required by Articles 49 and following of the Italian Consumer Code and Legislative Decree 70/2003 on electronic commerce.

The checkout must make the obligation to pay clear, permit correction of input errors, identify accepted payment means and delivery restrictions, and provide terms in a form the customer can store and reproduce. Required information becomes part of the contract and is changed only by express agreement where law permits.

12. Electronic Communications and Transaction Records

We may communicate through the email address or telephone number associated with the order for acknowledgments, verification, dispatch information, returns, refunds, and problem resolution. Please maintain accurate contact details and keep records relevant to your purchase. Contact us if an expected confirmation does not arrive after checking your spam folder.

Agreement to receive necessary order communications does not automatically constitute consent to optional promotional communications. Where electronic notices require a particular form of consent or delivery, we will follow the applicable requirements. A message sent to an incorrect address does not automatically satisfy a legal notice obligation if the law requires something more.

13. Verification, Fraud Checks, and Payment Holds

We may reasonably review payment authorization, address information, and unusual order characteristics to protect against fraud. If additional information is needed, the request should be proportionate to the issue. A verification step must not be used to collect unrelated sensitive information or indefinitely defer an existing shipping obligation.

A payment authorization may temporarily reduce available funds before a transaction is fully captured. Your payment provider controls its authorization-release process. If we cancel an order, we will take the appropriate step to cancel an uncaptured authorization or refund a captured payment. We will explain the action taken rather than describe every payment hold as a completed charge.

14. Offers, Discounts, Reviews, and Pricing Errors

Promotions, prior-price claims, countdowns, availability statements, reviews, and mandatory charges must be honest and transparent under applicable Italian and EU consumer law. We do not use hidden mandatory charges, fabricated reviews, false scarcity, or invented urgency. If a listing error affects an order, we will explain lawful options rather than charge more, substitute goods, or retain payment.

15. Order Changes and Customer Cancellations

Contact hello@shopwavy.shop promptly to request a change or pre-dispatch cancellation. We will try to accommodate changes but cannot promise them after fulfilment begins. A customer’s statutory cancellation right is not lost merely because internal processing has started.

Under the Italian Consumer Code, a consumer may normally withdraw by a clear statement within 14 days after possession and return goods within a further 14 days. Article 54-bis also requires a continuously available online withdrawal function labelled “recedere dal contratto qui” or equivalent, followed by “conferma recesso” and durable-medium confirmation. Statutory exceptions apply only where valid; the voluntary 30-day policy remains additional.

16. Shipping Commitments and Delay Notices

The stated 0–1 business-day processing and 3–7 business-day transit periods form the normal service estimate, for an approximate total of 3–8 business days. Zero processing days means same-business-day processing is possible, not guaranteed for every order. Business days exclude weekends and public holidays applicable in the trader’s verified Italian place of establishment.

If we cannot deliver within an agreed essential period, the consumer may have an immediate right to end the contract. In other cases, the consumer may set an appropriate additional period and end the contract if delivery still does not occur. If no time was agreed, delivery must ordinarily occur without undue delay and within 30 days. Required refunds are made without undue delay.

17. Delivery Evidence and Allocation of Responsibility

Provide an accurate deliverable address and any relevant unit or building information. If delivery fails because of an address error, we will review the facts and explain any lawful redelivery options or costs before arranging another shipment. We bear costs attributable to our own error rather than automatically charging the customer.

Delivery scans, photographs, signatures, and customer information may help establish what occurred, but no single tracking status automatically resolves every dispute. If a parcel is misdelivered or lost while we remain responsible for it, an appropriate remedy will be provided. The Shipping and Delivery Policy explains additional procedures without limiting mandatory consumer protections.

18. Returns, Cancellations, and Refunds

The Return and Refund Policy forms part of these Terms. It provides a voluntary 30-calendar-day return-request period for eligible goods, statutory cancellation information, and remedies for faulty or misdescribed goods. The approved-refund commitment is credit to the original payment method within seven calendar days after approval, including provider posting time, unless a shorter mandatory deadline applies.

Customers should contact hello@shopwavy.shop for return routing instructions before dispatch where reasonably practicable. Administrative approval cannot be used to defeat a statutory cancellation or product remedy.

19. Acceptable Use of the Storefront

You must not deliberately interfere with checkout, bypass access controls, submit fraudulent transactions, collect another person's private account information, or upload malicious code. You must not use the storefront to impersonate our business or misrepresent your authority to act on our behalf. Lawful research, ordinary browsing, and legitimate consumer complaints are not prohibited merely because they are inconvenient to the store.

We may take proportionate steps to protect the service from misuse. Suspending access does not remove an obligation to fulfill or refund an existing lawful order, respond to a valid privacy request, or provide a legally required remedy. Where appropriate, we will provide a way to contact us about an affected transaction.

20. Reviews, Feedback, and Content Moderation

Where a public submission feature is offered, submit only content you have the right to share. Do not publish another person's address, payment details, or private correspondence without an appropriate basis. We may remove content that is unlawful, exposes private information, contains malicious material, or is unrelated spam, subject to applicable law.

21. Privacy and Independent Service Terms

Personal information is handled as described in the Privacy Policy. These Terms do not create blanket consent to every possible form of data processing. Optional marketing, cross-service tracking, and other activities that require a distinct notice or choice must be handled according to applicable privacy law.

When you choose to use an independent payment or other third-party service, its terms govern that separate service to the extent applicable. A provider's rules do not override our commitments as seller or your mandatory rights. We will not direct every order complaint to a platform simply because its technology was used for checkout.

22. Product Conformity, Safety, and Recalls

Contact us if a product appears unsafe, defective, misdescribed, or unfit for purpose. Stop using an item where continued use could create a risk. We will assess the report, provide an appropriate remedy, and cooperate with applicable product-safety and recall obligations.

Care instructions and warnings should be followed, but they do not excuse a pre-existing defect or remove statutory rights. A manufacturer’s warranty is additional to consumer remedies against the seller. Where a safety recall applies, instructions and remedies will be communicated without imposing an inappropriate charge.

23. Liability, Mitigation, and Events Outside Control

Responsibility for a loss is determined by the relevant facts and applicable legal principles, including causation, foreseeability, and any duty to take reasonable steps to limit avoidable harm. We do not impose a blanket liability cap equal to the purchase price where that would improperly exclude a claim. Nothing here excludes responsibility that the law prohibits us from limiting.

Severe weather, government action, carrier interruptions, and similar events can affect performance. We will take reasonable steps to address the effect and communicate about affected orders. Such events do not authorize indefinite retention of payment for unshipped goods or erase legally required cancellation, refund, or product-safety obligations.

24. Complaints, ADR, and Continuing Rights

Email hello@shopwavy.shop with the order number and a clear description of the complaint. We will investigate available records and explain our response. Direct resolution is encouraged but is not a prerequisite to a lawful card dispute, regulatory complaint, alternative dispute resolution, or court proceeding.

Where Article 141-sexies of the Italian Consumer Code requires information about an accredited ADR body, or both parties agree to use one, the relevant details will be provided. Participation status must be verified before publication. The former EU Online Dispute Resolution platform was discontinued and is not presented as an active complaint route. Consumers may seek guidance from AGCM, the European Consumer Centre Italy, an appropriate ADR body, or a competent court.

25. Changes, Severability, and Contact

We may update these Terms prospectively for legal, security, operational, or service changes. The version accepted for an order continues to govern that transaction unless a mandatory rule requires otherwise. If a provision is invalid or unenforceable, it is adjusted only to the extent needed and the remainder continues.

Store: shopwavy.shop
Website: https://shopwavy.shop
Email: hello@shopwavy.shop

Include the order number when contacting us about a purchase. The exact governing-law jurisdiction, operator identity, registration details, and VAT status should be verified before publication where applicable.